Shipping policy
Shipping Policy for Taphouz Martial Arts Inc.
At Taphouz Martial Arts Inc., we are committed to providing our customers with a seamless shopping experience. Below is our shipping policy outlining the details regarding order processing, shipping methods, costs, and delivery times.
Order Processing
- Processing Time: All in-stock orders are processed within 2 business days. If an order is received before 1 PM AST, we will make every effort to ship it out the same day. Orders received after this time will be shipped the following business day.
Shipping Methods
- Delivery Services: We utilize various courier services, including Canada Post, FedEx, and UPS, to ensure timely delivery. The choice of courier may vary based on your location and the size of your order.
- Delivery Areas: We ship across Canada, USA and Internationally. Please provide a physical street address and a valid phone number to avoid any delivery issues.
Shipping Costs
- Cost Calculation: Shipping charges are calculated based on the weight and dimensions of your order. For oversized items (greater than 30 kg), additional shipping fees may apply.
- Estimates: Shipping cost estimates will be provided at checkout, but final charges may vary based on actual package weight and dimensions.
Delivery Times
- Estimated Delivery: Delivery times typically range from 1 to 7 business days, depending on your location within Canada or the USA. Possibly longer for International shipments.
- Signature Requirement: Packages may require a signature upon delivery. If no one is available to sign for the package, a delivery notification card will be left with instructions for pickup.
Delayed, Lost, or Stolen Packages
- Once your order has been dispatched, Taphouz Martial Arts Inc. cannot be held responsible for delays or losses caused by third-party carriers. In case of a delayed or lost package, we will assist you in tracking it using the tracking number provided.
- If a package is marked as delivered but not received, please contact us immediately for assistance.
Contact Information
For any questions regarding shipping or to inquire about your order status, please contact our customer service team.
Thank you for choosing Taphouz Martial Arts Inc.! We appreciate your business and look forward to serving you.